Policy and Privacy
This Privacy Statement explains our practices, including your
choices, regarding the collection, use, and disclosure of certain
information, including your personal information, in connection with
the Sastra Film service.
Contacting Us
If you have any questions regarding your account or how to contact
customer service for assistance, please visit our online Facebook
page (“Sastra Film”). For questions specifically about this Privacy
Statement, or our use of your personal information, cookies, or
similar technologies, please contact our technical team by email at
app@sastrafilm.com. Please note that if you contact us to assist
you, for your safety and ours we may need to authenticate your
identity before fulfilling your request.
Collection of Information
In order to provide and improve our contents and services, we
receive and store information about you such as:
• Information
you provide to us: We receive and store any information you provide
such as your name, email address, address, and payment method(s). We
collect this information in several ways, including when you enter
it while using our service, interact with our customer service, or
participate in surveys or marketing promotions;
• Information
we collect automatically: We automatically collect and store certain
types of information about your use of our services, your
integration with us, your network devices and your capable devices.
This information includes:
• your activity on the Sastra Film
service, such as title selections, shows you have watched, and
search queries;
• your interactions with our emails and texts,
and with our messages through push and online messaging channels;
• details of your interactions with our customer service, such
as the date, time, and reason for contacting us, transcripts of any
chat conversations, and if you call us, your phone number and call
recordings;
• device IDs or other unique identifiers,
including for your network devices, and devices that are Sastra Film
capable on your Wi-Fi network;
• information collected via the
use of cookies, web beacons, and other technologies.
•
Information from Other Sources: We might receive information about
you from other sources, such as your internet service providers.
Use of Information
We use information to provide, analyze, enhance and personalize our
services and marketing efforts, to manage member referrals, to
process your registration, your orders and your payments, and to
communicate with you on these and other topics. For example, we use
such information to:
• determine your general geographic location, provide
localized content, provide you with customized and personalized
viewing recommendations for movies and TV shows we think will be of
interest to you, determine your ISP to support network
troubleshooting for you, and help us quickly and efficiently respond
to inquiries and requests;
• coordinate with Partners on
making the Sastra Film service available to members and providing
information to non members about the availability of the Sastra Film
service, based on the specific relationship you have with the
Partner;
• secure our systems, prevent fraud and help us
protect the security of Sastra Film accounts;
• prevent,
detect and investigate potentially prohibited or illegal activities,
including fraud, and to enforce our terms (such as determining
whether and for which Sastra Film signup offers you are eligible and
determining whether a particular device is permitted to use the
account consistent with our Terms of Use);
• analyze and
understand our audience, improve our service (including our user
interface experiences and service performance) and optimize content
selection, recommendation algorithms and delivery;
•
communicate with you concerning our service so that we can send you
news about Sastra Film, details about new features and content
available on Sastra Film, special offers, promotional announcements,
consumer surveys, and to assist you with operational requests such
as password reset requests. These communications may be by various
methods, such as email, push notifications, text message, online
messaging channels, and matched identifier communications (described
below). Please see the “Your Choices” section of this Privacy
Statement to learn how to set or change your communications
preferences.
Disclosure of Information
We disclose your information for certain purposes and to third
parties, as described below:
• Transactions involving Third Parties: We make available to
you services, products, applications, or skills provided by third
parties for use on or through Sastra Film Services. For example, you
can order products from third parties through our stores, download
applications from third-party application providers from our App
Store, and enable third-party skills through our Alexa services. We
also offer services or sell product lines jointly with third-party
businesses, such as co-branded credit cards. You can tell when a
third party is involved in your transactions, and we share
customers' personal information related to those transactions with
that third party.
• Third-Party Service Providers: We employ
other companies and individuals to perform functions on our behalf.
Examples include making every months transaction, delivering
contents, developing new features, removing repetitive information
from customer lists, analyzing data, providing marketing assistance,
providing search results and links (including paid listings and
links), processing payments, transmitting content, scoring,
assessing and managing credit risk, and providing customer service.
These third-party service providers have access to personal
information needed to perform their functions, but may not use it
for other purposes.
• Business Transfers: As we continue to
develop our business, we might sell or buy other businesses or
services. In such transactions, customer information generally is
one of the transferred business assets but remains subject to the
promises made in any pre-existing Privacy Notice (unless, of course,
the customer consents otherwise).
• Protection of Sastra Film
and Others: We release account and other personal information when
we believe release is appropriate to comply with the law; enforce or
apply our terms of use and other agreements; or protect the rights,
property, or safety of Sastra Film, our users, or others. This
includes exchanging information with other companies and
organizations for fraud protection and credit risk reduction.
Your Information and Right
You can request access to your personal information, or correct or
update out-of-date or inaccurate personal information we hold about
you. You may also request that we delete personal information that
we hold about you. When you visit the "Account" portion of our
website, you have the ability to access and update a broad range of
information about your account, including your contact information,
your Sastra Film payment information, and various related
information about your account (such as the content you have viewed
and rated). You must be signed in to access the "Account" section.
We may reject requests that are unreasonable or not required by law,
including those that would be extremely impractical, could require
disproportionate technical effort, or could expose us to operational
risks such as free trial fraud. We may retain information as
required or permitted by applicable laws and regulations, including
to honor your choices, for our billing or records purposes and to
fulfill the purposes described in this Privacy Statement. We take
reasonable measures to destroy or de-identify personal information
in a secure manner when it is no longer required.
Security
We use reasonable administrative, logical, physical and managerial
measures to safeguard your personal information against loss, theft
and unauthorized access, use and modification. These measures are
designed to provide a level of security appropriate to the risks of
processing your personal information.
Children
You must be 18 years of age or older to subscribe to the Sastra Film
service. In certain jurisdictions, the age of majority may be older
than 18, in which case, you must satisfy that age in order to become
a member. While individuals under the age of 18 may utilize the
service, they may do so only with the involvement, supervision, and
approval of a parent or legal guardian.